Privacy Policy

1. Information we collect

Depending on how you use the Services, we may collect:

• Account information, such as your name, email address, organization, and login credentials.
• Information you provide, including search criteria, inquiries, feedback, and communications with us.
• Usage and device information, such as IP address, browser type, device identifiers, pages viewed, and approximate location derived from your IP address.
• Location information, if you choose to allow your device to share it.
• Provider information, including business and professional details received from providers, public records, and data partners.

2. How we use information

We may use personal information to:

• Provide, personalize, maintain, and improve the Services.
• Create and secure accounts and authenticate users.
• Respond to questions, support requests, and other communications.
• Monitor performance, troubleshoot issues, and understand how the Services are used.
• Detect, investigate, and prevent fraud, misuse, and security incidents.
• Comply with legal obligations and enforce our Terms of Service.

3. How we disclose information

We may disclose personal information:

• To service providers that support hosting, analytics, communications, security, and other operations on our behalf.
• To healthcare or service providers when you ask us to facilitate an inquiry or connection.
• To professional advisers, auditors, and insurers where reasonably necessary.
• To authorities or other parties when required by law or necessary to protect rights, safety, and security.
• In connection with a merger, financing, acquisition, reorganization, or sale of all or part of our business.
• With your direction or consent.

We do not sell personal information for money.

4. Cookies and similar technologies

We and our service providers may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, measure performance, and protect the Services. Browser settings may allow you to block or delete cookies, although some features may not work correctly as a result.

5. Data retention

We retain personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of information and why it was collected.

6. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your choices and rights

You may update certain account details through the Services and can opt out of non-essential marketing communications by using the unsubscribe instructions in those messages. Depending on where you live, you may also have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing. We may need to verify your identity before completing a request.

8. Children’s privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

9. Third-party services

The Services may link to websites or services that we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them.

10. Changes to this policy

We may update this Privacy Policy as our practices or applicable laws change. We will post the revised policy and update its effective date. We will provide additional notice of material changes when required by law.

11. Contact us

To ask a privacy question or submit a privacy request, use the contact or support channel provided in the Services.